FREQUENTLY ASKED QUESTIONS
How long will it take for my web project to be completed?
The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. For most projects, we try to work within the 4-6 week time-frame.
Will we need to have a face-to-face meeting to begin the project?
In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs online via, our secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you expect from the Red Bric Kreative team.
What services do you provide in addition to web design?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance, web hosting, SEO and marketing, domain registration and graphic design and print. We have you covered.
How should I supply the content for my website?
It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the copy in MS word or similar format. If this is not possible, we can help get your information ready for use on the website. We will also provide you instructions on how to upload the material via FTP or email.
Will my website design be Search Engine friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. To gain maximum visibility by the search engines, we highly recommend utilizing our comprehensive SEO services.
Are there hidden costs associated with web design services?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, we work hard so that the outlined price quote is strictly adhered to. Web design is very much an evolutionary process and often clients change the scope of a project once underway. If the need to alter the price quote arises, we will communicate this to you before any extra work is started. I changes and/or additions are requested by the client additional costs will be agreed to.
Do I need a database for my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work and the costs associated with this.
How do I update my website?
There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself and your budget restrictions. Of course, Red Bric Kreative is always available to help you with any future additions and changes you would like. We will be glad to advise you which method will suit your needs.
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Red Bric Kreative to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.
We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news.
Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.
Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need some tweaking or re-evaluation.
Will my website be responsive and mobile-ready?
All websites are built to suit, but in general terms, almost all of our websites are fully-responsive.
Can you provide all our web design and hosting services?
Yes – we are your one stop shop providing all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.
What is managed hosting?
Our team will take care of the setup, configuration and maintenance of the website, domain registration/administration, website backups, security hardening, server monitoring, uptime monitoring and website installation. Are hosting packages are annual subscriptions.
Does my hosting subscription include 24/7 tech support?
No. As the account administrator, only we have access to the server technical support. In case of technical issues, simply e-mail or call us to report the issue and we will do our best resolved as quickly as possible. Support tickets will be resolved within 24 hours, or sooner.
What if I want to set up and manage my own e-mails and web settings?
If you would like to be able to administer your own hosting account we can provide you with access to your online cPanel which will allow you to add, delete and modify E-mail addresses, FTP accounts more. Call for details.
Can I see how many visitors I’ve had to my website?
Yes we can provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
Does Red Bric Kreative build e-commerce websites?
Yes. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe.
Is there any training provided for the use of a CMS such as WordPress?
The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available to run through the procedures or answer any queries you may have.
How much will a website cost?
The cost of a web site varies depending on the site and complexity. A starter website containing a homepage, about page and contact page starts at $1,500. If you give us a call we will be pleased to discuss with you, your website design requirements and give you a quotation based on your unique needs.
How many pages can I have on my web site?
As many as you like. From a search engines point a view – the more the better!
I already have a website and I need it updated, can you help me?
Yes, we would be happy to look at your existing website and give you a quote for updating it.